http://www.grahamfrost.com/amazing-customer-service-story/ Motivational & Public Speaker Thu, 10 Feb 2011 16:19:42 +0000 hourly 1 https://wordpress.org/?v=5.2.21 http://www.grahamfrost.com/amazing-customer-service-story/#comment-47 Thu, 10 Feb 2011 16:19:42 +0000 http://www.grahamfrost.com/?p=335#comment-47 Trevor,
Thank you for your comment. I don’t believe that the leisure and hospitality industry HAS to be like that. People leave jobs largely because they are unappreciated, and it doesn’t necessarily cost money to make people feel valued.
I heard a presentation from a gentleman who employed a team of domestic cleaners. The training they received was extraordinarily detailed, and he would personally take them to hospital if they had appointments, and that kind of thing. I have met a number of great managers in my time and they have all treated their staff almost like their own family. People stay where they are appreciated and helped to develop, and that’s something I want to help people to do!

]]> http://www.grahamfrost.com/amazing-customer-service-story/#comment-45 Tue, 08 Feb 2011 19:05:58 +0000 http://www.grahamfrost.com/?p=335#comment-45 As someone who works very closely with the hospitality and retail sectors I agree with you entirely Graham.
Unfortunately they are sectors that have one of the biggest staff turnovers and as a result lack consistency and continuity.
Family run businesses suffer less from this sad decline in service for obvious reasons.

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