Small change

I get a little tired at this time of year of all these ‘professional motivators’ telling us that we need to set our goals higher and live our dreams. Most times when I have set myself massive goals, I have given them up after a month or so and gone back to...

Looking Forward

   In early December, I wrote a guest blog post for Alison Chisnell, on her HR Juggler blog. You can read it here. It summed up my 2012 quite well, and with the benefit of a month’s hindsight, I wouldn’t change a word of it, except for giving the England...

Employee Engagement and Customer Service

I have been thinking today about why I got involved with the Engage for Success movement. It takes me back to when I was a member of front line staff on the railway, trying to deliver a service to customers when all the odds were stacked against the front line team....