by Graham | Oct 18, 2012 | Customer service
I don’t know about you, but I love meeting friends and business acquaintances for a cup of coffee, and often wonder what we did before we had the plethora of coffee shops that now exist in the U.K. My favourite always used to be Caffe Nero. When I analysed that,... by Graham | Oct 8, 2012 | Customer service
Many companies and teams participated in National Customer Service Week last week. That’s great as a start, but what is happening now that the balloons have come down, people have been quite properly recognised and rewarded, and things are going back to... by Graham | Oct 3, 2012 | Customer service
Traditionally, companies and organisations have been built from the top, with much more attention being paid to who is at the top of the business and much less consideration given to the people at the ‘bottom of the pile’. There is a lot of talk about... by Graham | Sep 28, 2012 | Customer service
After a few negative customer experiences recently, I am beginning to wonder if all the service providers in the U.K. are in league with each other to provide equally perfunctory levels of customer service. Is there a conspiracy? When visiting my bank recently to pay... by Graham | Sep 3, 2012 | Customer service
Like many others, I have been totally blown away by the success of the London Olympic and Paralympic Games these past few weeks. It’s as if a huge and unaccustomed wave of positivity has engulfed us and changed our lives, at least temporarily. The question is, are we... 