by Graham | Apr 10, 2012 | Customer service
This is a question that I have been asking myself for a few weeks. The answer takes me back to happy days when I worked at a railway company called GNER (Great North Eastern Railway) in the 1990’s. I used to bounce out of bed on a Monday morning and look forward... by Graham | Mar 30, 2012 | Activities, Customer service
An early start for me yesterday, catching the train to London to attend The Social Customer 2012 in Borough. Thanks to Luke Brynley-Jones and the team for an excellent day. I noticed that I was the only person in the room wearing a tie! Also noticed the jazz... by Graham | Mar 21, 2012 | Customer service
If you have not visited a Little Chef roadside restaurant in the U.K. for a while, it might be time you took another look! Yesterday I travelled from my home in Peterborough to Lowestoft in Suffolk to attend and speak at the launch of a brand new business networking... by Graham | Mar 11, 2012 | Writing my story
Part of my life story which is as yet unwritten involves what happened when I started to find some other ex-members of the fundamentalist religious cult that I was brought up in. This started to happen when I went on to the internet in 1999. Two of the people that I... by Graham | Feb 29, 2012 | Customer service
Ultra high-end customers are known for being picky, impatient, and hard to please. The truth is, these customers have the same desires and time constraints that all people do, with the difference that they have the resources to assure their needs are met. This means... 