by Graham | Feb 19, 2012 | Activities, Opinions
I heard Roy Wood speak the other day. No, not the one that was in the Electric Light Orchestra and Wizzard in the 1970’s and 80’s and looked like an accident in a paint factory, this one. Now, I didn’t really expect to be inspired by a financial... by Graham | Jan 30, 2012 | Customer service
I remember hearing about The WOW! Awards back in the very late 1990’s. As someone who has been obsessed with great customer service for much of my career, I was delighted when I discovered that Derek Williams had found a way to encourage customers to recognise... by Graham | Jan 24, 2012 | Opinions, Personal development
All of us have something in our lives that we want to do, or wish we could do. I’m no exception to that rule! My current dream, sitting here in my office, looking out on a grey, uninspiring day in Peterborough, Eastern England, is to be able to take a group of... by Graham | Jan 17, 2012 | Opinions
A week or so ago, a young lady’s bungee jump rope broke while she was jumping in Zambia. She was very lucky to survive. I wouldn’t have the courage to bungee jump in the first place – here’s the story of what happened next... by Graham | Jan 1, 2012 | Opinions
I am sure that 2012 is going to be an interesting year, just not sure in what way it is going to be interesting, and how things are going to turn out. I imagine that our so-called world leaders are having similar thoughts. Right now, the world and everything in it... 