by Graham | Dec 19, 2011 | Activities, Customer service, Personal development
2011 has been an interesting year for me, one in which I have met a lot of new people, watched and listened a lot, and therefore perhaps learned a lot. Leadership has occupied my mind much in 2011. I have had the opportunity to practice my own leadership skills during... by Graham | Dec 4, 2011 | Customer service
One of the fundamentals of great customer service is delivering on the promises you have made to your customers, be that regarding the level of service they will receive from you, the product you will deliver to their door – or both. The current climate has seen many... by Graham | Nov 29, 2011 | Personal development
Someone asked me a few weeks ago what my strategy for inspiration is. It’s a difficult question to answer. I don’t often find inspiration purely within myself, so I’m fortunate that I belong to the human race – you never have to look very... by Graham | Nov 18, 2011 | Customer service
To my mind customer service is all about communication. This is relevant on so many levels,there is probably a book written all about it by one much wiser than I. However in my industry we work in communication on 2 levels. That is customer-facing as well as (for... by Graham | Nov 18, 2011 | Customer service
Last weekend I was in Glasgow for a Toastmasters International conference. Toastmasters is the organisation that has helped me so much with my communication and leadership skills – I credit my fellow members with helping me to gain the confidence to set up my... 