by Graham | Jun 20, 2011 | Writing my story
Well, I have just pressed ‘send’ and my first book ‘Growing Forward’ has gone off to be published. As late as yesterday evening, I was thinking that I still needed to make some changes, but there comes a time when you just have to be content... by Graham | Jun 14, 2011 | Customer service
From my time spent working in learning and development within major companies, I know that we are approaching the time of year when next year’s training budgets are being negotiated and improved. Anyone mentioning the very idea of delivering some customer... by Graham | Jun 8, 2011 | Writing my story
Well, the sun has shone on my birthday. I’m 55 going on 35 today, and I started the day off with a visit to the gym, 10 minutes on the exercise bike, 10 minutes rowing and half an hour on the treadmill. I have been amazed by the number of birthday greetings I... by Graham | Jun 6, 2011 | Customer service
I am often asked what I mean by ‘Customer Service Culture’. What I mean is that everyone in an organisation, no matter what size the organisation is, is dedicated to customer service and knows what their role is in providing excellent customer service.... by Graham | May 31, 2011 | Customer service
I have to ask this question. The powers-that-be at Ryanair may not like it, but I make no apology. Personally, I would never fly with Ryanair again unless I absolutely had to go somewhere and they were the only airline that flew there. I will explain the reasons for... 