by Graham | May 26, 2011 | Customer service
Last week, I met David Sampson at a 4Networking breakfast in London. David is the Local Director of MetroBank at the Cromwell Road store in West London. We got talking about customer service and found that we had a lot in common. David started telling me about how... by Graham | May 23, 2011 | Personal development
I will happily get up and speak for an hour or more in front of two hundred or more people, facilitate a question and answer session and ensure everyone has a great time and takes away something that they can do to make a change in their life. I have found writing a... by Graham | May 19, 2011 | Activities, Writing my story
Today I followed some advice from Nikki Pilkington. Nikki doesn’t really need any help from me, as she is pretty much an international internet guru these days. We met a few years ago when I had my first business and we both belonged to a now-defunct business... by Graham | May 13, 2011 | Writing my story
When I was growing up, like everyone, I had a mixture of role models. Being raised in a fundamentalist Christian group has its advantages, as I ended up with a fairly consistent moral compass, but some of the people that I was encouraged to be like were so boring and... by Graham | May 10, 2011 | Personal development
Several times over the past few days I have had cause to reflect on the power of the spoken word. Over last weekend, I was at the Toastmasters International District 71 Spring Odyssey Conference in Windsor, and had the opportunity to listen to a great number of moving... 