by Graham | Apr 4, 2011 | Personal development
I hope and believe that authenticity will play a growing part in the development of people and business in the 21st. century. In my opinion, the past few years has been notable for the number of ‘un-real’ success stories that have ended in tears. These... by Graham | Mar 31, 2011 | Customer service
The news is full of stories about large companies that are struggling to maintain their positions at the top of the tree. I’m thinking particularly of a large electronics retail group whose name, frankly, has never been synonymous with customer service. They... by Graham | Mar 28, 2011 | Customer service
One year from now, the first competitors will be arriving in Britain to acclimatise before the 2012 Olympics. Already we have seen that the Olympic Stadium is nearly completed. Huge amounts of work is going on around the country to prepare the many venues for this... by Graham | Mar 21, 2011 | Writing my story
This is a question that I am being asked almost every day. People come up to me at networking events and Toastmasters meetings, and everyone seems to be interested in how my first book is progressing. Well, there is good news! I am just 7,000 words from completing the... by Graham | Mar 16, 2011 | Customer service
This morning I was up early to drive to Grantham for a 4Networking meeting. I always look forward to the Grantham events because they are run by Gary Gorman and he is a great facilitator and creates a fun, motivational atmosphere. You could say that Gary has a... 