by Graham | Mar 11, 2011 | Customer service
This morning I took a walk into Peterborough city centre to pay some cheques into the bank. It has become a habit for me, when in the city centre, to pop in to Caffe Nero for a coffee, because the service is always so good there, not to mention the excellent coffee!... by Graham | Mar 7, 2011 | Customer service
Last week I had the pleasure of spending three days at Westminster Kingsway College in the company of eight of my peers learning to deliver WorldHost* Training. This is a one-day course for customer service professionals that will change customer service standards... by Graham | Feb 28, 2011 | Personal development
I am delighted that The King’s Speech has won four Oscars to go with the myriad of other awards that this moving and inspirational film has received. I stammered as a child, and was fortunate enough to have parents who recognised the need to get me help. I... by Graham | Feb 25, 2011 | Customer service
Last night I stayed in a Holiday Inn Express hotel in Norwich. I had been to see Jonathan Jay speak at an O4RB event. I was so impressed by Jonathan’s speech that I immediately invited him to speak for our O4RB members and guests in Cambridge, Huntingdon and... by Graham | Feb 21, 2011 | Customer service
Could it be that some of our major service providers, such as banks and telecommunications services, are in league with each other to supply equally abysmal levels of customer service? What other explanation can there be for the fact that when you go to buy a new... 