by Graham | Jan 20, 2011 | Customer service, Personal development, Writing my story
If you would like to know more about me you need to watch this! Over the past few weeks I have started speaking to groups of business people at networking events around Central England, spreading the word about my upcoming book and communicating something about my... by Graham | Jan 16, 2011 | Activities
My Sunday afternoons are often spent walking in the countryside close to Peterborough with a group of friends. I joined ‘The Actives’ eleven years ago, and I’m the youngest member of the group. I really value their friendship although we all... by Graham | Jan 13, 2011 | Customer service
Here are my Ten Top Tips for creating a Customer Service Culture: Have a vision and values for your business that are thoroughly bought into by everyone, and involve your customers and staff in developing the vision and values. If your vision and values are decided by... by Graham | Jan 11, 2011 | Writing my story
I thought I would provide a brief update on how I am progressing with my book. I’m quite proud of myself, although not the least bit complacent, that I have arrived at 32,567 words so far – that’s just over a third of the way through an... by Graham | Dec 31, 2010 | Personal development
Happy New Year! You will say that to everyone you meet, probably until the end of January. When does it become too late to wish someone a Happy New Year? I do it too – but what does a Happy New Year mean to you? For me, having a Happy New Year means continuing... 