by Graham | Dec 21, 2010 | Customer service
Customer care at airports seems to have reached all all-time low in the UK this week. Stories of people being thrown out of airports and threatened with the police, and many other stories of appalling service, are all over the media. So what can be done? Often, in... by Graham | Dec 18, 2010 | Customer service
Excellent customer service is not something that I come across too often in Peterborough, so it is a great pleasure to be able to report that customer service is alive and well, and residing at The Beehive, Albert Place, Peterborough Last night I went to The Beehive... by Graham | Dec 17, 2010 | Personal development
When I was younger I wasn’t particularly interested in self-development – I thought you were who you were and there was little point in trying to change that. Seven years ago I discovered Toastmasters International, an organisation that has been described... by Graham | Dec 17, 2010 | Writing my story
Well, after many false starts, I am now officially 19,000 words in to writing a book about my life. I find it easy to write once I get started – what I need is a group of people who will agree to nag me to write when I think I haven’t got time. I have set... by Graham | Dec 17, 2010 | Customer service
Great customer service happens frequently in the U.K….or does it? Research tells us that, in fact, the U.K. languishes in 13th or 14th place in the world when it comes to our customer service standards. I was thinking about this the other day and wondered if... 