by Graham | May 1, 2013 | Activities, Opinions
The picture above was taken at a previous Connecting HR Unconference. I found it on Flora Marriott’s blog. I am involved with helping to organise the fifth Connecting HR Unconference on 21 June in London. The theme of this year’s Unconference is... by Graham | Apr 26, 2013 | Customer service
Most companies would say that they want to create a great customer experience. Some even go public with the idea. However, where most of them go wrong is that they don’t involve their front line mamagers and teams in ‘how’ to create a great customer... by Graham | Apr 19, 2013 | Activities, Opinions
We have all been to conferences. We sit and listen to people pontificate about their specialist subject, often with the ‘aid’ of a long deck of PowerPoint slides. We sometimes rush from one room to the next in search of enlightenment or information... by Graham | Apr 10, 2013 | Customer service
It was great to hear last week that part of the HMV retail empire has been rescued by the company that own HMV Canada. Here is some advice for them – I hope they read it. I am a huge music fan, and still buy c.d.’s and even would buy vinyl records if they... by Graham | Mar 27, 2013 | Customer service, Opinions
Since I became involved with the Engage for Success movement in 2012, I have been giving a lot of thought to the four enablers of Employee Engagement: Strategic Narrative, Engaging Managers, Employee Voice and Integrity. While all four are important, I believe that... 