by Graham | Oct 27, 2014 | Customer service
Here is a guest post from a Twitter buddy of mine – Graham Moreno Working In Customer Service Changed My Perspective When you go into certain stores, you expect certain things. A favorite retail store might be expected to deliver impeccable service (why... by Graham | Oct 20, 2014 | Customer service
Here I am speaking at the Russia Customer Management Summit in June 2014, just to prove that I did get there eventually! I am returning to blogging after an absence of several months, buoyed by my inclusion in GetApp’s 15 most influential customer service... by Graham | Feb 17, 2014 | Customer service
A couple of weeks ago, I was working in London on the first day of the tube strike. I caught the train into King’s Cross and walked the three miles from King’s Cross to Aldgate, did my day’s work there, and walked back again. I slept well that night,... by Graham | Nov 25, 2013 | Customer service
I like to go for a long walk on a Sunday afternoon. Yesterday I walked about five miles, all in all, and my journey took me past a large supermarket, so I thought I would pop in for a coffee and a lunchtime snack. It wasn’t a supermarket that I use... by Graham | Nov 21, 2013 | Customer service, Opinions
The last quarter of the year can be quite a dire time, with the short days and sometimes rather grim weather that we experience here in the U.K. I’m not a person who finds it easy to get up and at it on a grey, wet morning, but there have been some... by Graham | Oct 14, 2013 | Activities, Customer service, Opinions
I don’t know about you, but I struggle a bit with dark mornings. I’m great at getting up and at it when the sun is shining, but at this time of the year, I struggle with motivating myself. I’m ok if I have to get up and go out to do some training,... 