by Graham | Mar 30, 2012 | Activities, Customer service
An early start for me yesterday, catching the train to London to attend The Social Customer 2012 in Borough. Thanks to Luke Brynley-Jones and the team for an excellent day. I noticed that I was the only person in the room wearing a tie! Also noticed the jazz... by Graham | Mar 21, 2012 | Customer service
If you have not visited a Little Chef roadside restaurant in the U.K. for a while, it might be time you took another look! Yesterday I travelled from my home in Peterborough to Lowestoft in Suffolk to attend and speak at the launch of a brand new business networking... by Graham | Feb 29, 2012 | Customer service
Ultra high-end customers are known for being picky, impatient, and hard to please. The truth is, these customers have the same desires and time constraints that all people do, with the difference that they have the resources to assure their needs are met. This means... by Graham | Jan 30, 2012 | Customer service
I remember hearing about The WOW! Awards back in the very late 1990’s. As someone who has been obsessed with great customer service for much of my career, I was delighted when I discovered that Derek Williams had found a way to encourage customers to recognise... by Graham | Dec 19, 2011 | Activities, Customer service, Personal development
2011 has been an interesting year for me, one in which I have met a lot of new people, watched and listened a lot, and therefore perhaps learned a lot. Leadership has occupied my mind much in 2011. I have had the opportunity to practice my own leadership skills during... by Graham | Dec 4, 2011 | Customer service
One of the fundamentals of great customer service is delivering on the promises you have made to your customers, be that regarding the level of service they will receive from you, the product you will deliver to their door – or both. The current climate has seen many... 