by Graham | Oct 3, 2011 | Customer service
This tip is for senior managers. I have met, worked for and with a lot of senior managers in my time. The ones that I have the most positive memories of are those who recognised that what went on at the front line of their business was the most important activity in... by Graham | Oct 3, 2011 | Customer service
t’s National Customer Service Week in the U.K. I’m very keen on this idea, and support it fully. However, I do sometimes wonder why we celebrate it. This week, many businesses will decorate their premises, try to involve their front line teams in... by Graham | Sep 26, 2011 | Customer service
If you are leading a team of people, you should always make time to have a meaningful conversation with each member of your team about their progress at least once a month. If you are a ‘leader’ you will do this naturally, because you will want to find the... by Graham | Sep 20, 2011 | Activities, Customer service, Personal development
When you are in a micro-business, as I am, you find yourself sometimes besieged by people wanting to make money for themselves by helping you to be more efficient, more focused, more technologically savvy, more whatever their particular skill is. There’s nothing... by Graham | Sep 19, 2011 | Customer service
Last Thursday I went to Tesco Opticians in Hampton, Peterborough, part of the Serpentine Green shopping complex. A friend had told me that they were the best opticians in Peterborough in terms of price and service. I was dubious, to be honest, as I am used to having... by Graham | Sep 13, 2011 | Customer service
Today I went to a large multinational fast food outlet for my lunch. I’m not a snob, but I don’t often go to fast food restaurants, because I’m trying to hang on to my fairly sylph-like figure at the age of 55. I don’t want to turn into a... 