by Graham | May 3, 2011 | Customer service
Ben is a young employee of a coffee-shop chain. He works in a small branch near a railway station in Yorkshire, and most of his shifts are worked on his own, as the shop is seldom busy enough to warrant two members of staff being on duty at the same time. He is... by Graham | Apr 28, 2011 | Customer service
In a land far away, there was once a young prince. While he was at university, he met and fell in love with a young girl who came from so-called common stock, and after a number of years, they decided to get married. There was much rejoicing in the ranks of the people... by Graham | Apr 18, 2011 | Customer service, Personal development
I was surprised to find that the word ‘Lowerarchy’ is in the dictionary. I’ll let you look it up if you are interested! I belong to a fantastic organisation called Toastmasters International which is nothing at all to do with people wearing red... by Graham | Mar 31, 2011 | Customer service
The news is full of stories about large companies that are struggling to maintain their positions at the top of the tree. I’m thinking particularly of a large electronics retail group whose name, frankly, has never been synonymous with customer service. They... by Graham | Mar 28, 2011 | Customer service
One year from now, the first competitors will be arriving in Britain to acclimatise before the 2012 Olympics. Already we have seen that the Olympic Stadium is nearly completed. Huge amounts of work is going on around the country to prepare the many venues for this... by Graham | Mar 16, 2011 | Customer service
This morning I was up early to drive to Grantham for a 4Networking meeting. I always look forward to the Grantham events because they are run by Gary Gorman and he is a great facilitator and creates a fun, motivational atmosphere. You could say that Gary has a... 