by Graham | Jan 13, 2011 | Customer service
Here are my Ten Top Tips for creating a Customer Service Culture: Have a vision and values for your business that are thoroughly bought into by everyone, and involve your customers and staff in developing the vision and values. If your vision and values are decided by... by Graham | Dec 21, 2010 | Customer service
Customer care at airports seems to have reached all all-time low in the UK this week. Stories of people being thrown out of airports and threatened with the police, and many other stories of appalling service, are all over the media. So what can be done? Often, in... by Graham | Dec 18, 2010 | Customer service
Excellent customer service is not something that I come across too often in Peterborough, so it is a great pleasure to be able to report that customer service is alive and well, and residing at The Beehive, Albert Place, Peterborough Last night I went to The Beehive... by Graham | Dec 17, 2010 | Customer service
Great customer service happens frequently in the U.K….or does it? Research tells us that, in fact, the U.K. languishes in 13th or 14th place in the world when it comes to our customer service standards. I was thinking about this the other day and wondered if... 