by Graham | Sep 26, 2013 | Customer service, Opinions
I was travelling to London on the train the other day, as I often do. Most people were on their way to work, engrossed in their phones, Kindles, newspapers, music – anything to take their mind off what they were going to spend the rest of the day doing –... by Graham | Sep 24, 2013 | Customer service
A few months ago, my Toastmasters club, Anglia Communicators, moved to a new venue at the Premier Inn, Norman Cross, on the outskirts of Peterborough. I was happy, I’d had great customer experiences at Premier Inns in the past, in fact, I would go as far as to... by Graham | Sep 19, 2013 | Customer service
How many companies do you know that have merged with other businesses over the years? I recently heard a story about a British supermarket business that is formed of people who used to work for two different organisations up until about eight years ago, when one... by Graham | Sep 4, 2013 | Customer service
I have listened to and read a lot over the past few days about Britain’s ailing high streets. My local high street is no better than anywhere else – despite the local council spending a lot of money improving the city centre environment, numbers of shops... by Graham | Aug 20, 2013 | Customer service
A positive business trip to Birmingham today was further enlivened by one person’s smile. Catching the 12.22 Cross Country train from Birmingham New Street to Peterborough, the smart young man with the well-stocked refreshment trolley caught my eye a few moments... by Graham | Aug 13, 2013 | Customer service, Opinions
I flew to Spain and back with Ryanair last week. I asked my wonderful Travel Counsellor to book me a flight as I was rather busy and didn’t have time to go through the many options. I was going to stay with friends who have a cave house in a wonderful, unspoilt... 