by Graham | Aug 13, 2013 | Customer service, Opinions
I flew to Spain and back with Ryanair last week. I asked my wonderful Travel Counsellor to book me a flight as I was rather busy and didn’t have time to go through the many options. I was going to stay with friends who have a cave house in a wonderful, unspoilt... by Graham | Jul 26, 2013 | Customer service, Opinions
This picture is of the Customer Plus/Ford Retail Team at the 2013 Customer Service Training Awards I’m sure most employers would like to have more engaged employees…wouldn’t they? Wouldn’t it just be so much better for business if people... by Graham | Jun 22, 2013 | Activities, Opinions
Yesterday I attended my first ever unconference. I got involved with the Connecting HR group last year, after meeting Jon Ingham at one of the early Engage for Success Guru Group meeting. Sometimes I think things are meant to happen. I went along to a Connecting HR... by Graham | May 13, 2013 | Activities, Opinions
Image above thanks to The HR Juggler Last week I had the pleasure of meeting a young lady called Caroline. She works for a very large multi-national company with headquarters in mainland Europe. Caroline’s employers are in everything from engineering,... by Graham | May 1, 2013 | Activities, Opinions
The picture above was taken at a previous Connecting HR Unconference. I found it on Flora Marriott’s blog. I am involved with helping to organise the fifth Connecting HR Unconference on 21 June in London. The theme of this year’s Unconference is... by Graham | Apr 19, 2013 | Activities, Opinions
We have all been to conferences. We sit and listen to people pontificate about their specialist subject, often with the ‘aid’ of a long deck of PowerPoint slides. We sometimes rush from one room to the next in search of enlightenment or information... 