by Graham | Jan 15, 2013 | Customer service, Opinions
It struck me over the past week that I may have been over-critical of mamagers in my writing last year. I have to realise that not everyone is like me! However, a couple of stories I heard recently illustrate the point that managers need help too. Late in 2012, I met... by Graham | Jan 2, 2013 | Opinions
I get a little tired at this time of year of all these ‘professional motivators’ telling us that we need to set our goals higher and live our dreams. Most times when I have set myself massive goals, I have given them up after a month or so and gone back to... by Graham | Dec 31, 2012 | Activities, Opinions, Personal development
In early December, I wrote a guest blog post for Alison Chisnell, on her HR Juggler blog. You can read it here. It summed up my 2012 quite well, and with the benefit of a month’s hindsight, I wouldn’t change a word of it, except for giving the England... by Graham | Dec 18, 2012 | Activities, Opinions
It was off to Canterbury in the Garden of England yesterday for the ‘Engaging Workplaces for a Sustainable Future’ Conference at the University of Kent Business School. I was struck by the fact that there were ‘real people’ directing us from... by Graham | Nov 30, 2012 | Customer service, Opinions
I have been thinking today about why I got involved with the Engage for Success movement. It takes me back to when I was a member of front line staff on the railway, trying to deliver a service to customers when all the odds were stacked against the front line team.... by Graham | Nov 27, 2012 | Activities, Customer service, Opinions
Yesterday, I had the pleasure of attending the launch event for Engage for Success, the initiative that is aimed at getting the U.K. economy growing again through employee engagement. Leaving aside my incredulity that anyone who runs a business would think that... 