by Graham | Nov 15, 2012 | Customer service, Opinions
Last night I got into conversation with a young lady I was sitting next to on the train home from London. It transpired that she had been on a course in London with her employer, and was based in Leeds. Being a trainer myself, and also an inquisitive person, I asked... by Graham | Nov 12, 2012 | Activities, Opinions
A few months ago, I heard David McLeod speak at one of Derek Williams’ ‘The WOW! Awards events in London. What he said about the enablers of employee engagement piqued my interest, as I worked for a company back in the 1990’s where I, and the... by Graham | Nov 9, 2012 | Activities, Opinions
Many of my fellow learning and development professionals have spent the past three days at the CIPD 2012 conference and exhibition in Manchester. I just made it up there for the last day. Reading some of the blog posts from those who have been there, I have been... by Graham | Oct 30, 2012 | Customer service, Opinions
Thirty-nine years ago, I served my first customer, working behind the bar of a pub in West London. I had taken the live-in job, aged 17, to escape from my fundamentalist Christian family and the cult I was being brought up in. I had no intention of going into a... by Graham | Feb 19, 2012 | Activities, Opinions
I heard Roy Wood speak the other day. No, not the one that was in the Electric Light Orchestra and Wizzard in the 1970’s and 80’s and looked like an accident in a paint factory, this one. Now, I didn’t really expect to be inspired by a financial... by Graham | Jan 24, 2012 | Opinions, Personal development
All of us have something in our lives that we want to do, or wish we could do. I’m no exception to that rule! My current dream, sitting here in my office, looking out on a grey, uninspiring day in Peterborough, Eastern England, is to be able to take a group of... 