Comments for Graham Frost

Comment on Role Models by sharon

sharon — Mon, 04 Sep 2017 21:40:02 +0000

good sound stable advice. a great uncle and role model yourself

Comment on Inspiring People – 1 by Trevor

Trevor — Thu, 08 Jun 2017 06:30:21 +0000

I’ve heard you tell this life changing story before Graham. Thank goodness there are people like John and Pauline in this world who are prepared to give people a chance. Victoria and Strutton Ground have fond memories for me as well!

Comment on Inspiring People – 1 by Johanna

Johanna — Tue, 06 Jun 2017 15:58:31 +0000

Thanks Graham for sharing this story! John was the one who was worthy to have you work with him… Very inspirational role models, both of you!

Comment on Great Customer Service at Caffe Nero (again!) by jimi

jimi — Wed, 07 Jan 2015 03:02:47 +0000

To staf at caffe nero Sutton Carshalton road 247 wery miserbable stuff A girl with black hair @ K . very rude and miserable I go ther 5 days ea week sh is same .how such a big company implies this kind of people ..? I spend lots of money and I get this service ewry time I go ther whay

Comment on Why I Supported The Tube Strike by Mick Proctor

Mick Proctor — Tue, 18 Feb 2014 09:16:06 +0000

Graham told about some great personal experiences..Its easy to complain when things go wrong, but I wonder how often we praise when things go right.Definitely something for me to do more often.

Comment on Why do so many people fly Ryanair? by My Legendary Ryanair Experience | Graham Frost

My Legendary Ryanair Experience | Graham Frost — Sat, 09 Nov 2013 01:53:01 +0000

[…] a Ryanair flight, so I decided to take the plunge. I’m not a fan of theirs, as I have written elsewhere – but I thought I would give them another […]

Comment on A Smile Really Does Make A Difference by Graham

Graham — Tue, 10 Sep 2013 12:32:03 +0000

Thought I had replied to this already – maybe the gremlins got my first attempt.

I tweeted Cross Country trains a link to this blog and they came back and said they would make sure the young man received my positive feedback. I will look out for him on any subsequent journeys to Birmingham and ask him if my praise was passed on to him

Comment on How To Cure Britain’s High Streets by Graham

Graham — Tue, 10 Sep 2013 12:29:00 +0000

I totally agree, Inga, and it’s lovely to hear from you!

I think the reason why a lot of retail businesses fail to deliver any sort of memorable customer experience is because they are huge corporations where the people at the top are completely disconnected from the people serving the customer. At John Lewis each store has a Managing Director, who is responsible for the people who work there. If only all companies could be run like John Lewis and Waitrose!

Comment on How To Cure Britain’s High Streets by Inga

Inga — Wed, 04 Sep 2013 12:20:24 +0000

Hi Graham
I really do have to agree with you. I now only shop in very small boutique style shops or in Waitrose and John Lewis. Not because I am a financially able, but because the shopping experience is one that I can enjoy – whatver I am buying. Training is part of the issue, but the thing that stands John Lewis apart is their recruitment policiies and the fact that each member of staff has a stakehold in the company. They know their performance counts towards the success of the branch, and their own pay packets ans awards. There is a lot to be said for making staff part of the ownership of the organisation, if only through pay incentives.

Comment on A Smile Really Does Make A Difference by Geoff Langston

Geoff Langston — Tue, 20 Aug 2013 17:12:37 +0000

A smile really does make a difference – and how much does a smile cost – nothing. Great story Graham – I wonder if you can track the young man down!