t’s National Customer Service Week in the U.K.
I’m very keen on this idea, and support it fully. However, I do sometimes wonder why we celebrate it. This week, many businesses will decorate their premises, try to involve their front line teams in activities that promote great service and reward individual and collective instances of great service. Then everything goes back to normal, the decorations are put away, and the focus goes back to what it usually is, which is often nothing in particular.
My challenge to everyone taking part in National Customer Service Week for 2011 is to take all the ideas that worked during NCSW and adopt them as your usual behaviour, so that every week is Customer Service Week!