Comments on: Why do so many people fly Ryanair?

By: My Legendary Ryanair Experience | Graham Frost

My Legendary Ryanair Experience | Graham Frost — Sat, 09 Nov 2013 01:53:01 +0000

[…] a Ryanair flight, so I decided to take the plunge. I’m not a fan of theirs, as I have written elsewhere – but I thought I would give them another […]

By: Graham

Graham — Wed, 20 Jul 2011 22:19:13 +0000

You have been warned!

By: M

Fri, 15 Jul 2011 23:42:46 +0000

On 23 June 2011 Ryanair flight from Stansted, London to Faro, Portugal landed in Malaga, Spain. The pilot made an announcement a few minutes before the landing that we wouldn’t be able to land in Faro and he didn’t know what the reason for it was. The weather was perfect, by the way. No hotel was offered or offer to complete the journey on the next flight. People were dumped in the middle of the night in the wrong country. This airline makes its profits from not flying all the way and dumping people where it’s cheaper for them to do so. They also don’t want to pay penalties at airports when they are late. We were over an hour late taking off, so presumably it was too late to land in the small Faro airport . We had to continue our journey on a 6.5 hour journey by coach in the heat at night in the upright seat across Spain. We were on the coash all night and got to Faro in the morning the next day. A day of holiday was wasted, a hotel bill wasted, and over 8 hours of hell endured – late take off, looking for a coach, coach journey, missed shuttle). Ryanair refuse to refund or credit that flight. Flying someone to the wrong country isn’t a good enough reason it seems. If you intend to fly with Ryanair, beware that you may end up where it’s more profitable for them to be and not where you booked.

By: Graham

Graham — Wed, 01 Jun 2011 11:26:08 +0000

I agree Maire – you do get what you pay for, and I have had some rather poor customer service from British Airways too in the last couple of years, but that was probably more to do with what was going on behind the scenes in the company at the time. I have some friends who travel with Ryanair often and they just laugh about it – their latest Ryanair experience is just part of the trip and they accept that!

By: Graham

Graham — Wed, 01 Jun 2011 11:21:50 +0000

Benjy – thank you for your comment! I agree that Ryanair are successful because they compete purely on price, but once you have added on all the ‘extras’ I wonder if they are any cheaper than Easyjet or any of the other no-frills airlines. I accept that I may have been unfortunate to have had three poor experiences with Ryanair, but I have flown many more times with Easyjet and never had a bad experience with them – perhaps I will write about them soon!

By: Graham

Graham — Wed, 01 Jun 2011 11:18:42 +0000

I hope you have a better experience than I have Margaret. Perhaps you would like to come back here and comment again after your trip. I hope you have a great time in Malaga, and enjoy the legendary Ryanair experience 🙂

By: Máire Corbett

Máire Corbett — Tue, 31 May 2011 22:47:36 +0000

I have flown with Ryanair numerous times and have never had any problem at all… I have always found you get exactly what it says on the tin, to coin a phrase! However, their rigidity with luggage is my big irritant, having been made to check my small bag in at the departure gate when heading to York to a Toastmasters conference. They are a no frills airline… if you want frills fly with someone else! I always price around and go with the cheapest… my most recent flights have been Aer Lingus, who are more laid back on carry on luggage, a big plus!

By: Margaret Abraham

Margaret Abraham — Tue, 31 May 2011 19:21:06 +0000

OMG! We are using Ryanair for the first time on 15th June to fly to Malaga to visit my son. We are already underwhelmed with all the extra charges. Being of a positive nature, I am trusting all will be well. 🙂

By: Benjy

Benjy — Tue, 31 May 2011 14:48:15 +0000

Ryanair are hungry for press attention, and I believe that their decision to fly was equally about getting publicity. Ryanair are quite sneaky when it comes to that… good or bad publicity, they don’t really care. They hardly spend on advertising, so anything goes.

They are also well aware that they get away with hidden fees and lousy customer service, as long as they perceived to be the cheapest airline (whether they actually are or not). Although I personally vow never to fly with them, they obviously have a customer base who are willing to compromise. If they didn’t, they would have gone bust a long time ago.